- Key ResponsibilitiesHandle customer grievances, complaints and queries professionally.
- Communicate with customers through calls, emails and other communication channels.
- Coordinate with cross-functional teams to resolve customer issues efficiently.
- Ensure timely follow-ups and maintain proper records of customer complaints.
- Understand customer concerns and provide appropriate solutions.
- Maintain positive customer relationships and ensure customer satisfaction.
- Escalate critical issues to the concerned management or department.
- Ensure smooth communication between customers and internal teams.
📌 Customer Support Executive (Delhi)
🏢 Satkartar Aluminium Fab
📍 Delhi
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