- 5+ years of experience in Technical Support or System administration/operations, with
preference for experience in Storage, Backup, or Infrastructure
- Excellent diagnostic and troubleshooting skills.
- Experience with modern Operating Systems, Networking Concepts, and Computer Security
concepts
- Solid understanding of Commvault solutions required.
- Understanding backup theory and design. Backup and data management fundamentals
- Demonstrable ability to apply ticket data, product documentation and other resources to
research and resolve client technical issues.
- Robust customer services/satisfaction ethic.
- Excellent telephone etiquette, including strong verbal communication and listening skills.
- Solid written communication skills.
- Solid attention to detail.
- Technical skill; ability to learn new technologies quickly and then leverage gained knowledge.
- Must be able to work productively and autonomously without significant assistance; must be
able to multi-task and effectively prioritize within a high volume/time sensitive environment.
- Enjoy working in a highly technical team environment
- Customer focused approach with strong customer service skills
- Very well organized and able to effectively prioritize work