Windows 11 L2 Administrator

Job Title: Windows 11 L2 Administrator

Department: IT

Work Location: Office / On-site

1. Job Summary

We are looking for a skilled Windows 11 L2 Administrator to manage, maintain, and troubleshoot end-user computing environments. The candidate will be responsible for providing Level 2 technical support for Windows 11 desktops and laptops, resolving complex hardware and software issues, managing system configurations, and ensuring endpoint security.

The candidate should also have basic networking knowledge to troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and connectivity-related issues. The role requires good troubleshooting skills, coordination with L1/L3 support teams, and adherence to IT security policies and procedures.

2. Roles and Responsibilities

A. Windows 11 Administration

- Provide Level 2 support for Windows 11 desktops and laptops.
- Troubleshoot OS-related issues, system crashes, BSOD, boot failures, and performance issues.
- Manage Windows updates, security patches, and feature updates.
- Perform OS installation, reinstallation, upgrades, and troubleshooting.
- Troubleshoot device drivers, application compatibility, and hardware-related issues.
- Manage user profiles, local accounts, permissions, and system configurations.
- Troubleshoot BitLocker encryption and recovery key-related issues.
- Support Windows activation, licensing, and operating system compliance.
- Configure and troubleshoot printers, scanners, and other peripheral devices.

B. Desktop and Application Support

- Troubleshoot Microsoft Office 365 applications, Outlook, Teams, and OneDrive.
- Install, configure, upgrade, and troubleshoot business applications.
- Support antivirus and endpoint security software.
- Troubleshoot application installation and compatibility issues.
- Coordinate with application vendors and L3 teams for complex issues.




- Ensure approved software is installed as per organizational policies.

C. Basic Networking Skills

- Troubleshoot LAN and Wi-Fi connectivity issues.
- Understand basic TCP/IP, IP addressing, subnet masks, and default gateways.
- Troubleshoot DNS and DHCP-related issues.
- Perform basic network troubleshooting using Ping, Tracert, IPCONFIG, and NSLookup.
- Troubleshoot VPN connectivity issues.
- Identify and resolve basic network adapter and connectivity problems.
- Understand VLAN concepts and basic switch port connectivity.
- Coordinate with the network team for complex network-related issues.

D. Endpoint Security and Compliance

- Ensure endpoint systems comply with organizational IT security policies.
- Verify antivirus and endpoint protection status.
- Support BitLocker disk encryption.
- Ensure Windows security patches are updated.
- Assist in vulnerability remediation and endpoint security audits.
- Follow access control, and information security procedures.

F. Experience

- 3–5 years of experience in desktop support / Windows administration.
- Minimum 2 years of hands-on experience supporting Windows 11 environments.
- Practical experience in L2 troubleshooting and end-user support.
- Basic knowledge of networking and Active Directory.

G. Required Soft Skills

- Good communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to handle multiple incidents and prioritize tasks.
- Customer-oriented approach and qualified user handling.
- Ability to work independently and coordinate with cross-functional teams.
- Good documentation and reporting skills.

Role Expectation: The Windows 11 L2 Administrator should independently handle day-to-day Windows endpoint administration and advanced laptop/desktop troubleshooting, with the ability to resolve basic networking issues and coordinate with specialized infrastructure teams for complex issues.

📌 Windows 11Administrator (Bengaluru)
🏢 Embitel Technologies
📍 Bengaluru