Technical Support Representative JD

- To provide best in class Technical support to customers over Chat.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard operating procedures & escalate to internal teams for quicker resolution.
- Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
- Documenting all troubleshooting performed on the Chat

Desired Candidate Profile:

- Basic networking skills
- Ability to work under pressure with high attention to detail
- Excellent communication and interpersonal skills
- Flexibility to work rotational shifts
- Graduate or Post Graduate

NOTE: It is a Night shift process. (Rotational), Cab Facility Available both ways. NO WORK FROM HOME. INTERVIEW WILL BE AT OFFICE ON: Role & responsibilities

- Position : Technical Support Representative Non-Voice
- Number of Openings : 10
- Company : VCC
- Interview Timings : 4:00PM- 6:00PM [IST]
- Gate Check Approval : 4:00PM-5:00PM [IST]

📌 Walk-in || Technical Support Representative Non-Voice (Hyderabad)
🏢 Vcc India
📍 Hyderabad