Walk-in || Service Coordinator (Chennai)

Walk-in || Service Coordinator (Chennai)

14 Nov
|
Accel IT Services
|
Chennai

14 Nov

Accel IT Services

Chennai

- Handle customer calls, emails, and service requests.

- Register customer complaints in the ticketing system.

- Coordinate service calls with field engineers and technical teams.

- Follow up with engineers to ensure timely resolution.

- Monitor open and pending tickets and ensure SLA compliance.

- Coordinate preventive maintenance visits.

- Provide regular service updates to customers.

- Maintain daily service reports and call logs.

- Escalate unresolved issues to the concerned teams.

- Ensure proper closure of service tickets.

Required Skills

- Good verbal and written communication skills.

- Basic knowledge of MS Excel, Word, and Outlook.

- Valuable coordination and follow-up skills.

- Ability to handle multiple tasks.

- Experience in customer support or service coordination is an advantage.

- Freshers with good communication skills can also apply.

📌 Walk-in || Service Coordinator (Chennai)
🏢 Accel IT Services
📍 Chennai

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