Process Scope: L2 support handling service requests, queries, complaints, and escalations via outbound calling and email channels (Blended).
Responsibilities:
- Handling customer inquiries and resolving issues
- Providing product/service information to customers
- Meeting and exceeding customer satisfaction
Requirements:
- Minimum 12th pass qualification
- On paper 6months & above experienced candidates can apply.
- Excellent communication and interpersonal skill in English + Hindi is required
- No leave requirement for upcoming 90 days
- Aadhaar should be linked with the candidates contact number
- Should have KYC & Education documents
Shift Operations & Transport:
- Operations will run 9:00 AM to 9:00 PM across all 7 days.
- 6 Days Working, 1 day rotational off
Perks and Benefits:
- EPFO
- ESIC
- Adaptable shifts
- Large Cafeteria
Salary: 19.5K 25K depends on assessment & experience