- Support & troubleshoot IPTV, Cable, DSL internet and VoIP systems over Chat and Email
- Provide the customer with the quickest method of resolving reported issues in a clear, concise and friendly manner.
- Develop a strong understanding of the Process/Products/Services to enhance the Customer experience
- Communicate and coordinate with internal departments when necessary to help develop a cohesive team.
- Should possess a robust mind-set and a professional demeanour to comprehend customers issues/queries and provide resolutions thereby increasing/promoting the Brand image of the organisation
Preferred candidate profile
- Excellent in Grammar
- Excellent typing speed.
- Ability to work under pressure with high attention to detail
- Excellent communication and interpersonal skills
- Flexibility to work rotational shifts
- Graduate or Post Graduate
- Position : Customer Care Representative Non-Voice
- Number of Openings : 20