HCLTECH Virtual Drive for Customer Support Executive (Voice)
Virtual Drive Timing- 11:30 PM-12:30 PM
14-Nov-26 (Saturday)
Strictly Not Eligible- BE, B.Tech, MTech, BCA and MCA, Diploma in engineering & Law graduated
Location - Candidate only from Delhi NCR Location will be considered
Special Note:
- The candidate will be available to join the interview only until 12:30 PM today.
- We are considering only candidates from the Delhi NCR location.
Microsoft Teams meeting Join: https://teams.microsoft.com/meet/43357342226279?p=N1apUvpKNAdB9Ajqkb
Meeting ID: 433 573 422 262 79
Passcode: n4Fn2Z6m
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
Work Location: Noida
Two Way Cabs Available
- Customer Service Executive - Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines.
Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills - both verbal and written - with a skilled telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers