- Define and drive the overall UX vision, strategy, architecture, and experience roadmap for enterprise and customer-facing digital products.
- Establish user experience principles, design frameworks, standards, and best practices across multiple products and platforms.
- Translate business requirements and customer needs into scalable, user-centric experience architectures.
- Design and maintain information architecture, navigation structures, taxonomies, and content hierarchies.
- Develop customer journey maps, user flows, wireframes, site maps, and service blueprints.
- Simplify complex business workflows and processes into intuitive and seamless user experiences.
- Lead user research activities, stakeholder interviews, contextual inquiries, and usability testing.
- Develop user personas, empathy maps, and customer journey frameworks to understand user behavior and expectations.
- Analyze qualitative and quantitative user data to drive design decisions and improve customer experience.
- Define interaction patterns, workflows, and user interface behaviors across web, mobile, and omnichannel platforms.
- Create low-fidelity and high-fidelity prototypes, design specifications, and interaction guidelines.
- Establish and maintain enterprise-wide design systems, reusable components, and component libraries.
- Drive UX governance, design reviews, design audits, and consistency across digital platforms.
- Ensure accessibility compliance and usability standards, including WCAG guidelines.
- Collaborate with Product Managers, Business Stakeholders, Developers, UX/UI Designers, and Engineering teams.
- Mentor UX/UI Designers and provide architectural guidance to improve design quality and delivery.
- Facilitate design thinking workshops, stakeholder discussions, and cross-functional design reviews.
- Promote human-centered design practices and user-centric decision-making across the organization.

Technical Environment:
- UX Design:



User Experience Design, Interaction Design, Human-Centered Design, Design Thinking
- Information Architecture: Navigation Design, Taxonomy, Content Hierarchy, Site Mapping
- Research & Testing: User Research, Usability Testing, Heuristic Evaluation, A/B Testing
- Design Tools: Figma, Adobe XD, Sketch, Axure RP, Miro, InVision, FigJam
- Design Deliverables: Wireframes, Prototypes, User Flows, Journey Maps, Personas, Empathy Maps
- Design Systems: Design System Development, Component Libraries, Reusable Components
- Accessibility: WCAG, Accessibility Audits, Responsive Design
- Experience Platforms: Web Applications, Mobile Applications, Omnichannel Platforms
- Analytics: Analytics-Driven Design, Quantitative and Qualitative Analysis

Required Skills:
- 10–15 years of experience in UX Design, UX Architecture, or Digital Experience Design.
- Solid expertise in UX strategy, UX architecture, and enterprise-level experience design.
- Extensive experience in Information Architecture (IA), Interaction Design (IxD), and Human-Centered Design (HCD).
- Strong knowledge of user journey mapping, service design, customer experience strategy, and design thinking.
- Hands-on experience in user research, usability testing, heuristic evaluation, and A/B testing.
- Expertise in creating wireframes, prototypes, user flows, site maps, and service blueprints.
- Strong proficiency in Figma, Adobe XD, Sketch, Axure RP, Miro, InVision, or FigJam.
- Experience developing enterprise design systems, reusable components, and component libraries.
- Good understanding of responsive design, accessibility standards, and WCAG compliance.
- Experience conducting design reviews, UX governance, and accessibility audits.
- Ability to translate complex business requirements into intuitive and scalable user experiences.
- Strong stakeholder management, communication, presentation, and leadership skills.
- Experience mentoring UX/UI Designers and collaborating with cross-functional teams.

📌 UX Architect (Secunderabad)
🏢 Zensar Technologies
📍 Secunderabad