Job Summary

Administer and maintain the Utelogy U-Manage/U-Managed platform. Manage platform configuration, user accounts, permissions, and access controls. Maintain site, building, room, and device hierarchies. Support platform upgrades, updates, and configuration changes.

Configure current rooms and devices within Utelogy. Validate device communications, telemetry collection, monitoring coverage, and alert functionality. Maintain onboarding standards, templates, and procedures.

Ensure accurate representation of the AV estate within the platform. Configure monitoring policies, thresholds, health indicators, and telemetry collection. Maintain monitoring coverage across all managed rooms and devices.

Optimize alert quality by reducing false positives, duplicates, and non-actionable events. Implement suppression rules during approved maintenance windows.

What You Will Do

- Develop dashboards and reports covering Room Health, Device Health, Device Availability, Monitoring Coverage, Offline Assets, Alert Volumes, Device Reliability, Monitoring Gaps, and Platform Performance.
- Support integrations with ServiceNow, Microsoft Teams Rooms Management, Logitech Sync, CMDB and Asset Systems, Notification Services, Authentication Platforms, and Enterprise APIs.
- Develop and maintain approved automation workflows.
- Support automated ticket generation and enrichment.
- Improve alert-to-incident conversion effectiveness.
- Identify opportunities to enhance monitoring accuracy and operational efficiency.
- Maintain technical documentation, platform standards,



onboarding procedures, and integration records.
- Support audit, compliance, and change control processes.
- Deliver platform training and guidance to operational teams.

Requirements

- 3-5+ years administering enterprise monitoring, AV management, infrastructure monitoring, or observability platforms.
- Experience supporting large-scale AV environments of 500+ meeting rooms preferred. Strong hands-on experience administering Utelogy or equivalent monitoring platforms, with a solid understanding of monitoring and observability concepts, enterprise AV technologies, and the Microsoft Teams Rooms ecosystem.
- Experience in device onboarding and inventory management, alert and event management, reporting and dashboard development, ITSM and ServiceNow integrations, TCP/IP networking fundamentals, and strong troubleshooting and problem-solving skills is essential.

Preferred Technical and Professional Experience

- Hands-on experience with REST APIs, JSON/XML, PowerShell or Python scripting, workflow automation, and system integrations.
- Desirable experience includes Teams Rooms Pro Management, Logitech Sync, Power BI, ServiceNow Administration, Q-SYS, Crestron, Microsoft Graph APIs, and enterprise monitoring platforms such as LogicMonitor, SolarWinds, SCOM, Datadog, or PRTG.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Utelogy Platform Administrator (Bengaluru)
🏢 Kyndryl
📍 Bengaluru