Job highlights

- 3-10 years experience in after-sales service management with expertise in medical devices regulations

- Manage after-sales operations, improve customer satisfaction, resolve technical equipment issues, analyze CSI data

Roles and Responsibilities :

- Manage after-sales service operations to ensure timely resolution of customer complaints and issues.

- Develop and implement effective strategies to improve customer satisfaction index (CSI) scores.

- Collaborate with cross-functional teams to resolve complex technical issues related equipment maintenance, repair, or replacement.

- Analyze data from CSI surveys to identify areas for improvement in the after-sales service process.

Job Requirements :

- 3-10 years of experience in after-sales service management or a related field.

- Solid understanding of medical devices/equipment industry regulations and standards.

- Proven track record of improving customer satisfaction indices through effective problem-solving skills.

📌 Territory Service Manager (Hubballi)
🏢 TVS Motor
📍 Hubballi