Job highlights

- Experience in dealership service management with expertise in warranty management and CSI metrics
- Supervise service center operations, conduct audits, support technicians, drive KPI improvements, handle escalations, and implement service campaigns

Role & responsibilities Supervise daily operations of authorized service centers ensuring compliance with TVS SOPs.

- Conduct regular audits and dealer visits to assess service readiness and performance.
- Coordinate with sales and parts teams for seamless end-to-end service support.
- Analyze technical issues and escalate through PPFR/TVS forum, ensuring timely warranty claims and parts dispatch.
- Support dealership technicians with diagnostics, troubleshooting, and repair quality assurance.
- Monitor and improve key service KPIs like NPS, CFR, service inflow, and customer retention.
- Drive improvements in free-to-paid service ratio, workshop productivity, and service profitability.




- Act as escalation point for unresolved customer complaints and ensure closure within 48 hours.
- Organize customer engagement activities like service camps, loyalty programs, and promote digital booking and instant feedback.
- Coach and mentor dealer teams on manpower planning, recruitment, training, and skill development including OJT and certification programs.
- Encourage adoption of digital tools, diagnostic apps, and new service technologies at dealerships.
- Implement service campaigns, LRP initiatives, and best practices including floor management systems for improved workflow and efficiency.
- Drive continuous process improvements through Kaizen and creative service initiatives.
- Support new model rollout ensuring dealership service readiness and technical preparedness.
- Collaborate with dealer owners to create manpower backup plans and individual development plans (IDPs) for career growth

📌 Territory Service Manager (Bhopal)
🏢 TVS Motor
📍 Bhopal