Company Description Allset Business Solutions is a Chennai-based company in Tamil Nadu, India, specializing in voice-based services for banking clients. The organization supports banks through dedicated telecalling processes, focusing on customer communication and service.

Allset Business

Solutions is currently expanding its team and hiring candidates proficient in Kannada, Hindi, Telugu, Tamil, English, and Malayalam for banking-related voice processes. Team members work closely with banking partners to help address customer queries and support operational needs.

Role Description The Telecalling Executive role is a full-time, in office position based in Chennai. In this role, the executive will handle outbound and inbound calls to and from bank customers, provide information on banking services, and respond to queries in a professional and courteous manner. Daily responsibilities include verifying customer details, sharing required information, updating call records in the system, and following standardized scripts and compliance guidelines.

The executive will also coordinate with internal teams when needed to resolve customer issues and ensure a positive customer experience across the assigned language(s).





Qualifications

- Candidates should possess strong communication skills in at least one of the following languages: Kannada, Hindi, Telugu, Tamil, English, or Malayalam.
- Candidates should possess customer service and telecalling skills, including clear telephone etiquette and the ability to handle high call volumes.
- Candidates should possess basic computer skills, including data entry and the ability to work with CRM or call management software.
- Candidates should possess problem-solving and listening skills to understand customer needs and provide accurate information.
- Candidates should possess time management and organizational skills to complete daily call targets and maintain call quality standards.
- Relevant experience in voice process, call center, or banking customer support is beneficial.
- A minimum of a high school diploma or equivalent is preferred; higher education in any discipline is an advantage.
- Ability to work in rotating shifts as per business requirements and maintain professional conduct with customers and colleagues.

📌 Telecalling executive (Chennai)
🏢 ALLSET BUSINESS SOLUTIONS
📍 Chennai