- Provide Level-1 support for the OCC web portal and digital services.
- Assist users with registration, login and account-related issues.
- Guide citizens through online applications and service workflows.
- Support Trust, Society, Event and other online application processes.
- Assist with document upload and submission-related issues.
- Help users check application status and track submissions.
- Perform basic browser, connectivity and application troubleshooting.
- Identify issues requiring technical escalation.
Citizen Helpdesk
- Act as the first point of contact for citizens and portal users.
- Explain portal processes clearly in Marathi.
- Assist users with limited digital literacy.
- Provide patient, skilled face-to-face assistance at the Regional Office.
- Explain error messages and corrective actions in simple language.
- Provide handholding during online application submission.
Ticket Management
- Register and update citizen/user issues in the Ticket Management System.
- Categorize and prioritize tickets.
- Record issue details, screenshots and relevant information.
- Track tickets through resolution and maintain SLA timelines.
- Escalate unresolved or critical issues to the appropriate Appventurez support team.
- Follow up on pending tickets and maintain accurate ticket status.
Regional Office Coordination
- Coordinate with OCC Regional Office officials.
- Coordinate with Appventurez central application/technical support teams.
- Report recurring application issues and frequently occurring user problems.
- Maintain daily support activity records and reports.
- Assist during new feature releases, updates and system changes.
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Paid time off