Job highlights

- Proven experience as Technical Support Engineer with expertise in Linux, Mac OS, remote desktop, and troubleshooting
- Diagnose and resolve software/hardware issues, configure networks and OS, provide multi-channel support, escalate unresolved problems, and document solutions

We are looking for a ExpirenceTechnical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

Weekly 5 days working

Responsibilities

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers





Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Requirements and skills

Proven work experience as a Technical Support EngineerIT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Valuable understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software (eg. Zendesk)

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

BS degree in Information Technology, Computer Science or relevant field

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Mandatory Key Skills

Chat Support,Voice Support,Email support,Linux,troubleshooting,Mac OS,Technical Support.

📌 Technical Support Engineer (Pune)
🏢 Shashwath Solution
📍 Pune