- Experience of 5 8 years : Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components
- provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need valuable understanding of integration protocols
- Advanced knowledge of Service Management architectures and systems
- Good stakeholder management skills
- Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders
- He/She has to provide on call support during the out of business hours
📌 Tech Lead (Pune)
🏢 Ideslabs Private
📍 Pune
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