Job highlights

- Minimum 1 year experience as Team Leader in International Travel Voice/Chat process with skills in attrition, shrinkage, and MS Excel
- Lead and manage team operations, client handling, reporting, coaching, and ensure schedule adherence

Were Hiring – Team Leader (International Travel Voice Process)

Location: Gurgaon Sector 30

Education: HSC / Graduate

Experience: Minimum 1 Year as a Team Leader (Voice Chat or Blended process only no back office experience) Prior experience from International Travel Process

Process: International (Only international Travel Process applicants should apply)

Shift Window: US Shift

Week Offs: 2 Rotational week off

5 Days Working

Both the side cab facility if falls under hiring zone.

What We’re Looking For

Experience in team handling

Prior client management exposure





Strong in Excel & reporting

Excellent communication skills

Proven people management & leadership skills

Quick learner with solid adaptability

Experience handling attrition & shrinkage

Key Skills

Team Management

Client Handling

MS Excel Proficiency

Communication & Leadership

Problem Solving & Adaptability

Skills

- Shrinkage
- Attrition
- Team Leadership
- Customer Retention
- Customer Satisfaction (CSAT)
- Voice /Chat
- Team Management
- Leadership
- Schedule Adherence.
- Coaching & Feedback
- People metrics

Interested? Send your updated CV [email protected] & responsibilities

Preferred candidate profile

📌 Team Leader (New Delhi)
🏢 Foundever
📍 New Delhi