Job Role - Team Leader Operations( Tele sales)

Number of opportunity - 25

Location - Kolkata (Salt Lake)

Role Description - The Sales Operation Team Leader will oversee daily sales operations, ensuring efficient processes, accurate reporting, and high-quality service delivery to healthcare clients. This full time, on-site role in the Kolkata Area includes managing a sales operations team, monitoring key performance indicators, coordinating with sales and account management stakeholders, and supporting the implementation of sales strategies. The individual will be responsible for optimizing workflows, resolving operational issues, maintaining data integrity in CRM and other systems, and driving continuous improvement in customer satisfaction.

The role also involves coaching team members, aligning operations with organizational goals, and collaborating with leadership to enhance overall sales effectiveness.

Qualifications

Strong operations management capabilities, including experience in sales operations, process optimization,



and performance tracking.

Demonstrated people management skills, with experience leading teams, mentoring staff, and managing workloads and performance.

Proven focus on customer satisfaction, with the ability to build client relationships and support service excellence.

Advanced analytical skills for interpreting sales data, generating insights, and supporting data-driven decision-making.

Effective communication skills, both written and verbal, for collaborating with cross-functional teams and presenting reports.

Experience in Insurance sales is beneficial.

Minimum 12+ with 5-6 Years of overall experience and 3 years' of Team Leader experience on paper.

Proficiency with MS Excel, and other reporting/analytics software, along with strong organizational and time management skills.

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📌 Team Lead (Kolkata)
🏢 Star Health insurance
📍 Kolkata