Job Overview

The Team Lead - Quality Management Training will be responsible for driving quality standards, process excellence, and capability development within the AI Automation team. This role will focus on establishing effective quality monitoring frameworks, identifying process gaps, improving operational efficiency, and developing structured training programs to enhance team performance.

The individual will work closely with operations leadership, audit teams, and other stakeholders to strengthen quality practices, improve accuracy, ensure process consistency, and build a culture of continuous learning and improvement. The role will also involve leading a team of 10-15 individuals, monitoring performance, and ensuring alignment with organizational and customer expectations.

Key Responsibilities

Quality Management Assurance

- Establish and maintain quality standards, audit frameworks, and evaluation parameters.

- Monitor quality performance, identify recurring errors, and drive corrective and preventive actions.

- Conduct root cause analysis (RCA) and internal/external quality calibrations.

- Track quality metrics and drive initiatives to improve accuracy and reduce errors.

Process Excellence Improvement

- Identify process gaps, operational bottlenecks, and opportunities for improvement.

- Drive continuous improvement initiatives to enhance process efficiency and accuracy.





- Develop and maintain SOPs, process guidelines, and quality checklists.

- Implement best practices and monitor the effectiveness of process improvements.

Training Development

- Identify training needs through quality audits, performance trends, and process feedback.

- Develop and deliver onboarding, refresher training, and targeted learning programs.

- Conduct PKTs and assessments to evaluate process knowledge and competency.

- Measure training effectiveness and drive continuous employee upskilling.

Team Management Leadership

- Lead and manage a team of 10-15 auditors, ensuring effective execution of quality and training activities.

- Conduct regular 1-on-1s, performance reviews, and team connects.

- Mentor team members and foster a culture of accountability and continuous improvement.

Performance Monitoring Reporting

- Track quality, productivity, audit scores, and training effectiveness metrics.

- Prepare MIS reports and quality dashboards for senior leadership.

- Highlight performance gaps and ensure timely implementation of improvement plans.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Lead- (Quality Management and Training) (Hyderabad)
🏢 Foundation AI
📍 Hyderabad