Job highlights

- 2+ years Systems Engineering experience with expertise in cloud platforms (OCP, GCP, Azure), CI/CD tools, automation scripting, and AIOps capabilities

- Provide L2 production support for cloud applications, monitor infrastructure health, resolve incidents, coordinate major incidents, perform root-cause analysis, automate operational tasks, and maintain operational documentation

Job Summary

Wells Fargo is seeking a Systems Operations Engineer - Cloud Ops.

Responsibilities

- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services

- Identify opportunity for process improvements within technical support strategies and plans

- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables

- Present recommendations for resolving complex technical queries

- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards

- Work as an internal consultant regarding use of tools and processes

- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications

- 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field.

- Experience operating applications across OCP, GCP and Azure in a regulated, highly controlled enterprise workplace.

- Experience with CI/CD and deployment platforms such as Git, GitHub, Jenkins, Harness, Azure DevOps or equivalent tools.

- Experience with ServiceNow, Jira and Confluence for incident, problem, change, work tracking and operational documentation.





- Knowledge of SLI/SLO practices, error budgets, capacity planning, performance engineering, backup, disaster recovery and resiliency testing.

- Experience creating reusable automation, self-healing or event-driven remediation for repeat operational failure patterns.

- Familiarity with AIOps capabilities such as anomaly detection, event correlation, alert enrichment and automated incident response.

- Relevant certifications such as Red Hat Certified System Administrator/Engineer, Certified Kubernetes Administrator, Google Associate Cloud Engineer or Microsoft Azure Administrator Associate.

- Provide L2 production support for cloud-hosted applications and platforms, including OpenShift Container Platform (OCP), Kubernetes-based workloads, GCP, Azure and related hybrid-cloud dependencies.

- Monitor application and infrastructure health using Splunk, Grafana, ThousandEyes, SPLOC-style synthetic and service-level alerts, and cloud-native monitoring; validate signal quality and tune noisy or false-positive alerts.

- Triage and resolve incidents involving pod restarts, CPU or memory saturation, failed mounts, network latency, storage, service errors, health-check failures, batch or CronJob failures, and application availability issues.

- Coordinate major and high-priority incidents across application development, platform engineering, storage, network, database, security and vendor teams; maintain clear technical updates, shift handoffs and escalation paths.

- Perform root-cause analysis and problem management for recurring issues; create or manage problem records, identify corrective actions,



track remediation to closure and verify that fixes prevent recurrence.

- Support approved production changes, releases and deployments by validating readiness, implementation steps, rollback plans, monitoring coverage and post-change health checks.

- Execute operational actions such as pod restart or scaling, job restart, controlled failover, certificate validation, access verification and platform health checks in accordance with approved runbooks and change controls.

- Develop and maintain dashboards, alerts, health checks, runbooks, standard operating procedures and knowledge articles that improve first-time resolution and consistent 24x7 support.

- Automate repetitive operational tasks such as environment validation, log collection, health checks, alert enrichment, job recovery and common remediation using Python, PowerShell, Shell, Ansible or approved enterprise automation platforms.

- Participate in operational readiness and non-functional requirement reviews covering observability, logging, alerting, access, capacity, performance, backup, disaster recovery, resiliency and support-model readiness.

- Partner with SRE and Cloud COE teams to define and track service-level indicators, service-level objectives, availability, MTTR, incident recurrence, alert quality and automation coverage.

- Contribute to shift-left and self-healing improvements by documenting exact operational commands, safeguards, test evidence and failure conditions for candidate automation use cases.

- Support knowledge transfer, cross-training and shift coverage; provide concise handovers of open incidents, risks, pending actions and ownership.

Job Expectations

- Hybrid work expectation: work from the office three days per week at an approved location, aligned to team and business needs.

- Ability to support assigned shifts, after-hours changes, production events, on-call rotations and weekend coverage when required.

- Follow all applicable information security, change-management, access-management, risk and regulatory requirements.

📌 Systems Operations Engineer - Cloud Ops (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad