Job highlights

- Our products empower teams to support and manage the packaging design and print processes for brand owners,retailers,pre-media and trade shops,manufacturers,and converters . Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society

Who We Are Esho is a part of Veraltos Product Quality & Innovation companies, which also includes Videojet, Linx, Pantone and X-Rite

Together, they help package and protect the worlds food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day

Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods

Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters

Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society

Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future

More important than what we do is how we operate together as a team across our global organization

Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table

However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world

What We Value

We believe that real breakthroughs come from teams that think big and respect each others differences different ideas, different perspectives, and different experiences

We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customersmost pressing needs

And we would love to have you on this journey with us! Apply today The Support Administrator is a unique opportunity to

Contribute in a meaningful way by providing quality and efficient technical service to one of our valued SaaS customers and one of the largest recognized Brands in the world The Support Administrator Is Responsible For The Following

End User Support

Security Maintenance & Administration

Data Maintenance & Administration

Reporting and continuous improvement

Training & Demonstrations

Workflow & Site Configuration Responsibilities In This Role, The Support Administrator Will





Act as the main point of contact for end-user support for the customers WebCenter site

Provide end-user support remotely on a daily basis

Maintain and modify the customers site by managing user accounts, creating and editing attributes, and fine-tuning end-user security settings

Understand and adhere to any Site Maintenance workflows and Standard Operating Procedures established by the customer and the ESKO global Solution Architect team

Provide software and procedural training to users and assist customer sponsors in supporting the system's use within the customer organization

Provide reports, evaluations, and other paperwork as requested by the Customer management

Escalate issues to Supplier (ESKO) Technical Support as needed and stay closely involved in any support and status calls required to resolve issues

Keep themselves up to date on latest ESKO innovations and, in consultation with the Solution Architect team, propose platform improvement in conjunction with Customers objectives

Be able to make small workflow adjustments to the system in order to support continuous improvement initiatives

Work as one of the liaisons between ESKO and the customer in order to help the customer get the maximum outcome out of their investment in the platform

Work as a team with other System Admins, internal customer Stakeholders, and ESKO colleagues involved in the account

Use tools provided by the customer to support the management of incoming requests (Excel, Jira, Azure DevOps, Smartsheet, etc) and as part of continuous improvement, update related processes and workflows to increase efficiency

Critical Success Factors For The Ideal Candidate Profile Are

Excellent communication and presentation skills, both verbal and written

Be an agent of change and improvement, always seek new ways of improvement, and seek challenges to resolve them

Ability to configure WebCenter or aptitude to learn quickly from ESKOs internal training programs and mentoring opportunities

Active learner who enjoys discovering solutions to problems by building and testing new ideas

Solid problem-solving skills and capability to maintain focus in a demanding environment

Ability to adjust assignments to best align with customers needs

Attention to detail, ability to understand and adapt to company and customer processes and procedures





Technical aptitude and interest in embracing new technologies to maintain and increase customer satisfaction

Your Education And/or Background Experience Will Include

Three to Five yearsexperience with SaaS or Enterprise software solutions in a support role

Bachelors degree in Computer Science or related discipline

Involvement in Graphic Services Production or with Digital Asset Management solutions

Experience in leading user training

Knowledge of full-lifecycle implementation and/or development

Intermediate skills using Microsoft Applications (Word, Excel, PowerPoint, SharePoint, Power BI)

Our offer

We grow talent; we give you the opportunity to develop your career based on your strengths

ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity A career with ESKO will push you and challenge you, providing growth opportunities and the prospects to advance your career

If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential

At Veralto, your potential is amplified

Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates

Equal Opportunity

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes

If youve ever wondered whats within you, theres no better time to find out

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes

📌 Support Administrator (Bengaluru)
🏢 Esko
📍 Bengaluru