` (JD) – Subject Matter Expert (SME) Location: Indovance Department: Operations Reports To: BU Head / GL ________________________________________ Position Overview Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams.`

The SME will play a critical role in:

• Ensuring best-in-class technical quality • Driving process excellence and operational efficiency • Supporting Trial Period (TP) success • Participating in customer discovery discussions • Preventing customer dissatisfaction due to skill gaps** This role demands a technically strong, accountable, and extroverted qualified with a passion for teaching and mentoring. ________________________________________ Key Responsibilities 1.

Domain

Leadership &

• Technical Excellence • Act as the domain expert for assigned discipline.

- Define and benchmark best-in-class quality standards.
- Challenge teams to raise technical depth and accuracy.
- Review complex designs, calculations, and deliverables.

• Ensure zero technical compromise in customer submissions. ________________________________________ 2. Coaching &

• Capability Building • Mentor and coach engineers to elevate technical capability.

- Develop structured learning paths for different experience levels.
- Create training modules, SOPs, and technical videos.
- Conduct internal knowledge-sharing sessions and workshops.

• Build second-line technical strength within the team. ________________________________________ 3.

Process

Improvement &

• Efficiency • Identify bottlenecks impacting productivity and quality.

- Lead continuous improvement initiatives.
- Standardize best practices and templates.
- Drive automation and smarter workflows where applicable.

• Improve turnaround time without compromising quality. ________________________________________ 4.

Customer





Engagement &

• Discovery • Participate in discovery meetings with customers.

- Provide technical insights during pre-sales and proposal stages.
- Support technical proposal preparation and validation.
- Translate customer requirements into clear execution strategies.

• Ensure commitments made to customers are realistic and achievable. ________________________________________ 5. Ownership &

• Accountability • Take ownership of: o Trial Period (TP) success. o Zero loss of customers due to skill gaps. o No TP losses due to weak technical positioning.

• Ensure delivery commitments are met in terms of: o Quality o Timeline o Technical integrity • Proactively flag risks and implement corrective actions. ________________________________________ 6.

Operational

Excellence • Ensure ongoing operational stability in live projects.

- Conduct periodic technical audits.
- Maintain quality consistency across accounts.

• Work closely with Delivery, Relationship Managers, and QA teams. ________________________________________ Desired Traits &

• Behavioral Expectations • Strong teaching mindset and passion for knowledge sharing.

- Extroverted and confident communicator.
- Highly accountable and ownership-driven.
- Proactive problem solver.
- High professional integrity.
- Comfortable challenging status quo.

• Ability to influence without authority. ________________________________________ Qualification &

Experience • Bachelor’s / Master’s degree in relevant engineering discipline.

- 10+ years of strong hands-on domain experience.
- Prior experience in mentoring, reviewing, or leading technical teams.
- Experience in customer-facing roles preferred.
- Strong exposure to international engineering standards preferred.

Requirements

Domain Knowledge / Key Functional Area: Land development, Land Survey, Hydrology. Software Skill Sets: Civil 3D, AutoCAD , HEC RAS, HEC HMS, QGIS, Info drainage, Carlson Survey

📌 Subject Matter Expert - Civil (Pune)
🏢 Indovance Private
📍 Pune