Responsible for end to end store operations, driving sales, managing store staff, ensuring inventory accuracy and delivering an excellent customer experience in line with Jockey brand standards.
KEY RESPONSIBILITIES
1. Drive store sales, achieve monthly/quarterly/annual targets, and monitor daily sales performance (tertiary sales)
2. Analyse sales reports and drive KPI’s (ATV, ASP, UPT, Conversion)
3. Monitor category-wise performance (e.g., innerwear, Outerwear, Bra, Accessories and other Categories) against reorder thresholds and take corrective measures with relevant stakeholders
4. Manage stock levels — Stock on Hand (SOH), replenishment requests, and coordination with the franchisee/Brand Planning Team for timely stock availability.
5. Ensure visual merchandising standards, Window displays as per the Brand standards.
6. Ensure store compliance regulations along with local govt. norms.
7. Recruit,
train, and supervise store staff; manage rosters and performance.
8. Handle customer queries and complaints and ensure high service standards.
9. Maintain billing, POS operations, and daily cash/sales reconciliation. Ensure to run the store operations as per brand SOPs.
10. Train & motivate the store staff, ensure grooming standards to deliver the best-in-class customer service.
11. Coordinate with the Area Manager on Day-to-day Operations & issues.
PERFORMANCE METRICS
Target vs achievement
LTL growth
Retail KPI growth
Shrinkage below the norm
Team Retention & development
REQUIRED QUALIFICATIONS
Graduation
EXPERIENCE
3 years of experience in Retail Store management
SKILLS
Team management
Retail analytics & business acumen
Merchandise management
Interpersonal skill
Communication skills
WORKING CONDITIONS
Store Based – 6 days
📌 Store Manager (Delhi)
🏢 PeopleLogic
📍 Delhi
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