Job highlights

- Experience in retail store operations with skills in KPI monitoring, inventory and shrinkage control

- Manage daily store operations, drive sales and profitability, lead and train store team, ensure customer service and visual merchandising, monitor inventory and compliance

Role & responsibilities

Job Summary

Responsible for managing the overall operations of a Fabindia retail store, driving sales and profitability, ensuring excellent customer service, managing the store team, maintaining visual merchandising standards, and ensuring smooth day-to-day operations in line with company policies and brand standards.

Key Responsibilities

- Manage the complete day-to-day operations of the store, ensuring smooth and efficient functioning.

- Drive store sales, revenue, profitability, and achievement of monthly and annual business targets.

- Develop and implement sales strategies to improve customer conversion, average transaction value, and repeat business.

- Lead, motivate, train, and develop the store team to achieve individual and store-level targets.

- Monitor staff performance, attendance, grooming, discipline, and productivity.

- Ensure exceptional customer service and handle customer queries, feedback, and escalations professionally.

- Maintain strong knowledge of Fabindia products, collections, pricing, promotions, and seasonal offerings.





- Ensure effective visual merchandising and maintain store presentation according to Fabindia's brand guidelines.

- Monitor inventory, stock availability, replenishment, stock transfers, and minimize stock loss/shrinkage.

- Conduct regular stock audits and ensure accurate inventory records.

- Coordinate with warehouse, merchandising, VM, HR, finance, and other departments for smooth store operations.

- Monitor daily sales reports, KPIs, footfall, conversion, average bill value, and other business metrics.

- Prepare and share daily, weekly, and monthly performance reports with management.

- Ensure compliance with company policies, SOPs, safety standards, and statutory requirements.

- Manage cash handling, billing, banking, and other financial controls as per company procedures.

- Support promotional campaigns, festivals, recent launches, and special retail events.

- Analyze customer and sales trends and take corrective actions to improve store performance.

- Build strong relationships with regular and premium customers and encourage customer retention.

- Ensure the store maintains high standards of cleanliness, ambience, product display, and overall customer experience.

Preferred candidate profile

Male candidates only required

📌 Store Manager (Mumbai)
🏢 BCS Consulting
📍 Mumbai