Job highlights

- Graduate with 3-8 years retail sales and store operations experience, 1-2 years as Store Manager preferred, proficiency in MS Excel and retail reporting

- Drive store sales, lead and coach staff, ensure customer service excellence, manage store operations and compliance, prepare business reports and analyze performance

Position: Store Manager

Department: Retail Operations

Reporting To: Area Business Manager (ABM) / Regional Manager

Location: Store Location

Key Responsibilities

1. Sales &
- Business Performance

- Drive store sales and achieve monthly, quarterly, and annual targets.

- Monitor key business metrics such as SPD, conversion, ATV, UPT, and productivity.

- Plan and execute local store marketing activities to increase footfall and sales.

- Identify opportunities to maximize revenue and profitability.

1. Team Management

- Lead, coach, and motivate store staff to achieve business goals.

- Conduct regular team briefings and performance reviews.

- Ensure adequate manpower planning, roster management, and attendance monitoring.

- Support recruitment, onboarding, training, and retention of employees.

1. Customer Experience

- Ensure exceptional customer service standards at all times.

- Resolve customer complaints and escalations promptly.

- Drive customer engagement and loyalty initiatives.

1. Store Operations

- Ensure compliance with SOPs, company policies, and operational guidelines.





- Maintain visual merchandising standards and store appearance.

- Ensure proper stock management, inventory accuracy, and shrinkage control.

- Coordinate with support functions for smooth store operations.

1. Compliance &
- Audit

- Ensure adherence to statutory, safety, and company compliance requirements.

- Maintain store records, documentation, and audit readiness.

- Ensure cash handling and billing processes are followed accurately.

1. Reporting &
- Analysis

- Prepare and share daily, weekly, and monthly business reports.

- Analyze store performance and implement corrective action plans.

- Track competition activities and market trends.

Eligibility Criteria

- Graduate in any discipline (Post Graduation preferred).

- 3-8 years of retail sales and store operations experience.

- Minimum 1-2 years of experience in a Store Manager role preferred.

- Solid leadership, communication, and team management skills.

- Proficiency in MS Excel and retail reporting.

Key Competencies

- Leadership &
- People Management

- Sales Orientation

- Customer Centricity

- Problem Solving

- Decision Making

- Planning &

- Execution

- Business Acumen

KPIs

- Sales Achievement (%)

- Store Productivity (SPD)

- Conversion Rate

- Staff Retention

- Customer Satisfaction Score

- Inventory Accuracy

- Shrinkage Control

- Compliance &
- Audit Scores

This JD is suitable for fashion, apparel, lifestyle, and value retail store o

📌 Store Manager (Hyderabad)
🏢 ABFRL
📍 Hyderabad