- Provide advanced support for Windows Server (2016/2019/2022) environments

- Troubleshoot and resolve L2 incidents/service requests within SLAs

- Perform system upgrades, migrations, deployments of infrastructure components

- Tune server performance, apply patches/updates, and manage backup/restore operations

- Monitor infrastructure health via tools (e.g., SCCM, Intune, Logic Monitor) and generate reports

- Conduct DR planning and periodic drills; support compliance and change management

- Collaborate with L1 teams to resolve complex issues and ensure explicit communication with stakeholders

- Maintain server security posture through audits, hardening, and vulnerability remediation

- Support configuration management, endpoint policies, and software deployment

- Create and maintain SOPs, documentation, and contribute to the IT knowledge base

Technical Proficiency

- Install/configure Windows Server roles (File, Print, DNS, DHCP, IIS, PKI and other web servers.)

- Administer Active Directory with emphasis on Group Policy architecture, implementation, and strategic planning; manage domain accounts along with NTFS and DFS permissions.





- Support advanced domain controller operations including replication, LDAP troubleshooting, and diagnostics of core components.

- Automate tasks using PowerShell scripting and Scheduled Tasks

- Monitor servers with tools like PerfMon, Resource Monitor, etc.

- Troubleshoot server issues, crashes, service failures, and analyse logs/dumps

- Manage DNS, DHCP (scopes, reservations) and understand basic networking (IP, subnetting, VLANs)

- Operate backup/restore solutions (e.g., Commvault)

- Perform patch management (manual or with 3rd-party tools)

- Ensure security compliance and readiness for audits.

- Daily administration and Support of core Infrastructure, execute quality Changes and perform change requests

Preferred Certifications

- Microsoft Certified: MCSE

- ITIL Foundation Certification

Soft Skills

- Strong problem-solving and analytical skills

- Effective communication capabilities

- Ability to work independently and collaboratively under pressure

- Strong attention to detail and follow-through in change execution.

📌 Sr. Systems Engineer (Gurugram)
🏢 AHEAD
📍 Gurugram