Overview

Genesys is redefining customer experience through AI-powered orchestration and human empathy. As we accelerate growth across Asia-Pacific, partners are central to our strategy.

We are seeking a Senior Partner Manager based in India to lead and expand our India partner ecosystem. This is a strategic, revenue-driving role responsible for developing high-impact partner relationships, scaling partner-led revenue, and aligning ecosystem strategy with regional growth objectives.

The ideal candidate brings strong executive presence, a deep understanding of SaaS/channel models, and a proven ability to build joint go-to-market strategies that deliver measurable business outcomes.

What You ll Do Strategic Partner Leadership

- Own and execute the partner strategy for India, aligned with APAC channel priorities.
- Develop and manage executive-level relationships with strategic partners, including GSIs, regional SIs, and technology partners.
- Build and drive joint business plans with transparent revenue targets, pipeline expectations, and measurable KPIs.
- Identify and recruit new high-impact partners to strengthen coverage and vertical penetration.

Revenue Pipeline Acceleration

- Drive partner-sourced and partner-influenced revenue across new and expansion opportunities.
- Align closely with Enterprise and Commercial Sales leadership to ensure integrated account planning.
- Lead structured pipeline reviews, forecasting accuracy, and partner performance management.
- Accelerate partner-led demand generation initiatives and co-marketing programs.

Go-to-Market Execution Enablement

- Ensure partners are fully enabled across sales, pre-sales, delivery, and post-sales success.
- Champion certification, accreditation, and specialization programs within the partner ecosystem.
- Collaborate with Marketing to execute local campaigns, events, and thought leadership initiatives.
- Orchestrate cross-functional engagement with Sales,



Solution Consulting, Customer Success, and Alliances teams.

Operational Excellence Governance

- Negotiate and manage partnership agreements to ensure scalable, compliant, and mutually beneficial engagement models.
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with key partners.
- Track performance metrics including pipeline creation, deal registration, attach rates, services capability, and certifications.
- Integrate partner feedback into regional strategy and product alignment.

What Success Looks Like

- Consistent growth in partner-sourced and partner-influenced revenue.
- Strong forecasting discipline and predictable pipeline generation.
- Deep executive alignment with top-tier strategic partners.
- Increased partner certification levels and delivery capability maturity.
- Clear market positioning of Genesys as the preferred CX platform within the Korea ecosystem.

What You Bring

- 8 12+ years of experience in partner management, channel leadership, or enterprise SaaS sales.
- Proven track record of driving revenue through indirect channels (resellers, SIs, GSIs, or cloud alliances).
- Strong executive presence with experience engaging C-level stakeholders.
- Demonstrated ability to lead complex, multi-stakeholder sales cycles.
- Experience building and executing structured joint business plans.
- Robust commercial acumen, forecasting discipline, and analytical skills.
- Experience in cloud, CCaaS, CX, or enterprise software preferred.
- Fluent in Hindi and professional proficiency in English (additional Local Indian languages will be beneficial)
- Bachelor s degree or equivalent professional experience.
- Willingness to travel up to 20%.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Partner Sales Manager (Bengaluru)
🏢 Genesys
📍 Bengaluru