Job highlights

- Candidates with 2+ years of overall experience.

Disclaimer: This job posting and Location has been aggregated from external source

- Senior Advisor (Complaints Management)

Summary

Responsible for the Investigation of customer complaints received through various channels. Identify the root cause, fix gaps and resolve customer concern as per his satisfaction.

Job Responsibility

- Investigation of assigned customer complaints

- Root cause analysis of complaints and suggest corrective actions

- Primary contact for all customer experience reporting and complaint handling activities

- This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints.

- Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints.

- Maintains current and complete complaint records.

- Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions





- This individual will be responsible for handling the concern for the walk in customers and ensuring timely closure of complaints & requests.

- Will be responsible for processing NOCs/NDC s for all request received and getting in touch with the customer in case it s returned to office

Desired Profile

- Strong communication and organization skills required

- Should be a graduate and 2+ years of overall experience with min 1 year of experience into customer support

- Works independently and resolves complex issues

- Valuable convincing, negotiation & objection handling skills

- Good knowledge of MS office

- Ability to interact with individuals/group at all levels

- Ability to identify priorities and function independently

Who should join

- Candidates who are result oriented

- Candidates who are process oriented

- Candidates with 2+ years of overall experience

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Advisor (Gurugram)
🏢 home credit
📍 Gurugram