- Experience in billing issue resolution and customer service
- Resolve billing discrepancies, research issues, adjust invoices, educate customers on billing services, and coordinate with internal and external contacts
Job Summary
This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.