Why Hershey

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom.

Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job Overview

This role owns the delivery of defined client relationship actions that sustain consistent customer engagement and service quality. It manages recurring client interactions, ensures follow?through on agreed actions, and resolves routine issues using established processes. The role is accountable for the accuracy of customer information, the completeness of materials used in account reviews, and timely coordination with internal teams to meet customer expectations. By owning these elements of the client experience, the position directly contributes to customer satisfaction and reliable account performance.

Accountabilities

1. Deliver Defined Client Engagement and Follow Up Tasks This responsibility completes scheduled tasks such as sending updates, confirming actions, and following up on agreed next steps for assigned clients.



It follows set scripts or guidelines and records outcomes in required systems. This supports reliable communication and helps maintain relationship continuity.
2. Support Account Planning and Performance Reporting This responsibility compiles data, metrics, and client feedback used in account plans, scorecards, and reviews. It populates templates under direction from more senior team members and checks information for completeness and basic accuracy. This enables leaders and SMEs to monitor performance and refine strategies.
3. Handle Routine Client Issues Using Standard Procedures This responsibility resolves straightforward client issues, such as status updates or easy order or service questions, following defined processes and reference materials. It confirms that the client’s immediate need is addressed and records the resolution. This protects client satisfaction and reduces escalation volume.
4. Populate Basic Proposals and Quotations from Templates This responsibility fills in standard proposal and quotation templates with client specific data within established parameters. It routes drafts for review and approval before any client communication. This helps the team respond quickly to client requests while maintaining content quality and compliance.
5.



Coordinate Internal Actions Needed to Fulfill Client Requests This responsibility submits and tracks internal requests related to client needs, such as service actions, system updates, or information requests. It follows up with internal teams and updates records when items are completed. This coordination supports dependable service delivery and transparency for the account team.

Minimum Education & Requirements

1+ years The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.

You can request an accommodation via phone or email.

To request an accommodation via phone, please call +1 (phone hidden) and leave a voicemail with your contact information. You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

📌 Specialist Business Development KSA (Alappuzha)
🏢 The Hershey
📍 Alappuzha