Job highlights

- 2+ years with US/international clients in luxury or premium service roles, quick medical info comprehension, natural conversationalist, detail-oriented, comfortable with ambiguity and data tracking
- Qualify leads, research hospitals/surgeons, coordinate treatment consultations, manage patient communication across channels, track and optimize qualification metrics

Role: Solutions Consultant Location: Pune (On Site) Time: Night Shift (12am to 9am)

Role Overview

As a Solutions Consultant, you're the first trusted voice in the patient journey. You qualify leads, understand their medical needs, research the right hospitals and surgeons across our 350+ partner network, and line up treatment consultations (TCs) with the best fit. You're not just gathering information, you're building confidence and trust.

Your core mission: Move qualified leads from "exploring" to "ready for conversation with a doctor."

What You'll Actually Do (Day-to-Day)

Lead Qualification & Intake

Jump into WhatsApp/chat and understand what patients actually need (their medical history, budget, timeline, fears, priorities)

Use our AI tools and clinical database to assess case viability

Identify red flags early (cases we shouldn't pursue) and handle with care and clarity

Navigate objections and build rapport especially with US and international clients who may be skeptical about offshore care

Research & Treatment Planning

Dig into our hospital + surgeon database to match patients with the right providers

Review credentials, outcomes, specializations, pricing models

Build personalized treatment + cost scenarios so patients understand options

Present luxury-level service mentality in every interaction (these clients expect excellence)

TC Coordination

Line up doctor consultations with partner hospitals

Prepare patients for conversations (what to expect, what to ask, what docs need to know)

Manage timezones, language preferences, documentation flows





Handoff to Account Success Lead with everything organized and relationship warm

Patient Communication

Own the entire pre-sales conversation across channels (chat, WhatsApp, email, calls)

Explain complex medical + logistical info in a way that feels approachable, not intimidating

Address objections, manage expectations, build trust

Make small talk feel natural these conversations aren't transactional, they're relationship-building

Keep detailed notes so handoff is seamless

Analytics & Optimization

Track your qualification rates, TC conversion, average time-to-TC

Spot patterns (which hospitals convert best, which procedures have questions)

Help the team refine processes based on what you're learning

What We're Looking For

Required

2+ years in customer-facing roles with US or international clients (sales, customer success, patient advocacy, support something where you own the relationship)

Experience with luxury or premium service environments (high-net-worth clients, exclusive services, concierge roles)this is how we position ourselves

Ability to understand medical/clinical info quickly (you don't need an MD, but you need to learn quick)

Natural conversationalist you can make small talk feel genuine, build rapport over chat/call, make people feel heard

Obsessive about detail and follow-up (patients' lives depend on this)

Comfortable with ambiguity you'll often be finding answers to questions you've never seen before

Ability to communicate complex ideas simply (your mom should understand your explanations)

Comfortable with data and tracking your own metrics

Timezone flexibility (we serve US, UK, Australia, Germany primarily)

Nice to Have

Medical tourism, healthcare, or international patient experience

Exposure to healthcare systems or medical procedures

Fluency in languages beyond English (German, Spanish, Turkish especially helpful)

Founder mentality you don't wait to be told what to do, you find what needs doing

Experience explaining medical/financial concepts to skeptical audiences

📌 Solutions Consultant- Sales (12AM- WFO) (Ghaziabad)
🏢 ConsultBae
📍 Ghaziabad