Job Summary Role Purpose

Provide L3 engineering and escalation support for enterprise storage engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation, and technical governance.

Technology Scope

Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning, and multipathing.

Key Responsibilities

- Lead block, NAS/File, and object-storage monitoring and incident resolution.
- Lead volume, inode, quota, share, path, replication, and hardware troubleshooting.
- Lead provisioning, expansion, firmware, lifecycle, capacity, and vendor coordination.
- Act as the technical escalation point for complex and high-impact production issues.
- Own root-cause analysis, permanent remediation, capacity, lifecycle, and upgrade planning.
- Review complex changes, technical risks, runbooks, and operational standards.
- Create automation using Python, Ansible, scripting, or platform APIs and coach L2 engineers.

Required Experience and Skills

- 7-12 years of relevant enterprise engineering and production-support experience.
- Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability.
- Solid incident, request, change, escalation, and documentation discipline in a 24x7 environment.
- Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation,



and technical mentoring.

Tooling, Automation, and Reliability

- ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks, and knowledge repositories.
- Observability, alert correlation, capacity reporting, and SLA/KPI-based operations.
- Hands-on Python, Ansible, and/or platform API automation with a focus on toil reduction and reliability.

Education and Certifications

- Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent practical experience.
- NetApp NCDA/NCIE or relevant storage/SAN certification preferred.

Behavioural Competencies

- Clear written and verbal communication.
- Structured troubleshooting and ownership through closure.
- Collaboration across technical, vendor, and business teams.
- Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required.

Screening Guidance

- Validate recent hands-on production support, not only implementation exposure.
- Use scenario-based screening for troubleshooting, controlled change, escalation, and communication.
- Confirm practical depth in the primary skill and realistic coverage of adjacent technologies.

This outlines the key aspects of the role, including responsibilities, required skills, and competencies.

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