Experience

- 10+ years experience in IT service Management with at-lease 3-5 years in SIAM or multi-vendor management role.

Framework Knowledge: Solid understanding of ITIL v4 and SIAM principles, practices, and tooling (eg, ServiceNow, BMC, Jira).

Vendor Management: Proven ability to manage and negotiate with multiple third-party suppliers.

Leadership: Excellent team leadership, stakeholder management, and conflict resolution skills. Analytical & Problem Solving: Ability to analyze complex service landscapes and drive process optimization.

Communication: Exceptional verbal and written communication skills; able to present to senior management and executive stakeholders.

Preferred Qualifications SIAM foundation/Professional Certification. ITIL v4 Managing Professional or Strategic Leader certification. Experience in large-scale IT transformation or digital service projects (eg, higher education, public sector, or enterprise.) Familiarity with cloud-based service delivery and DevOps practices.

Key Competencies Strategic thinking and Service-Orientation Strong governance and compliance mindset Collaborative leadership and influencing skills. Continuous improvement and innovative focus.

📌 SIAM Professional (New Delhi)
🏢 Han Digital Solution
📍 New Delhi