- Gather, analyze, validate, and document business requirements for Salesforce implementations, enhancements, and CRM transformation initiatives.
- Act as a bridge between business stakeholders and technical teams to ensure successful delivery of Salesforce solutions.
- Work on Salesforce platforms, including Sales Cloud, Service Cloud, Experience Cloud, and related applications.
- Translate business requirements into functional specifications, user stories, process flows, use cases, and acceptance criteria.
- Conduct requirement-gathering workshops, stakeholder interviews, discovery sessions, and business meetings.
- Collaborate with business users, Product Owners, Architects, Developers, QA teams, and Project Managers throughout the project lifecycle.
- Analyze existing business processes and document current-state and future-state workflows.
- Identify business gaps, process improvement opportunities, and recommend suitable Salesforce solutions.
- Work closely with Salesforce Architects and Developers to ensure technical solutions align with business requirements and Salesforce best practices.
- Gather and document integration requirements between Salesforce and external enterprise applications.
- Support Salesforce configuration and automation requirements involving Salesforce Flow and other platform capabilities.
- Perform impact analysis for system enhancements, new features, and business process changes.
- Assist QA teams in preparing test scenarios, test cases, and functional validation activities.
- Coordinate and support User Acceptance Testing (UAT), defect tracking,



and business sign-offs.
- Support release planning, deployment activities, and post-implementation validation.
- Maintain business requirement documents, functional specifications, requirement traceability matrices, training materials, and project documentation.
- Identify project risks, dependencies, and requirement gaps and coordinate with stakeholders for resolution.
- Drive continuous improvement initiatives by identifying opportunities to optimize Salesforce functionalities and business workflows.
- Support enterprise CRM modernization and large-scale digital transformation programs.

Technical Environment:
- CRM Platform: Salesforce CRM, SFDC
- Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud
- Salesforce Capabilities: Salesforce Flow, Workflow Automation, Platform Configuration
- Business Analysis: Requirement Gathering, Requirement Analysis, Functional Specifications, BRD, FRD
- Documentation: User Stories, Use Cases, Process Flows, Acceptance Criteria, RTM
- Integration: Salesforce Integration, REST APIs, External System Integrations
- Testing: Functional Testing, Test Scenarios, Test Cases, User Acceptance Testing (UAT)
- Project Management: Jira, Confluence, Azure DevOps




- Methodologies: Agile, Scrum
- Data Management: Data Migration, Data Governance, Change Management
- Domain: CRM, Enterprise Applications, Digital Transformation

Required Skills:
- Strong experience as a Salesforce Business Analyst or SFDC Business Analyst.
- Hands-on experience gathering, analyzing, documenting, and managing business requirements.
- Good knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
- Experience translating business requirements into functional specifications, user stories, use cases, and acceptance criteria.
- Strong understanding of Salesforce platform capabilities, configuration, and business process automation.
- Knowledge of Salesforce Flow and Salesforce automation features.
- Experience working with Salesforce Architects, Developers, QA teams, and business stakeholders.
- Understanding of Salesforce integrations, REST APIs, and external system integrations.
- Experience conducting requirement workshops, stakeholder interviews, and process discovery sessions.
- Knowledge of current-state and future-state process mapping and gap analysis.
- Experience supporting functional testing, test scenario preparation, and User Acceptance Testing (UAT).
- Valuable understanding of data migration, data governance, and change management processes.
- Experience using Jira, Confluence, Azure DevOps, or similar project management tools.
- Strong documentation, analytical, communication, and stakeholder management skills.

📌 SFDC - Business Function Analysis & Business Architecture Professional (Secunderabad)
🏢 Zensar Technologies
📍 Secunderabad