About the Client

Our client is a leading multinational Information Technology (IT) services and consulting company that delivers mission-critical software, services and solutions to global enterprises. Its insurance-focused team builds modular, AI-driven applications on ServiceNow that orchestrate workflows across the insurance policy lifecycle policy, billing, servicing, underwriting and claims.

Role: ServiceNow Lead / Senior Developer – CSM

Experience: 8+ years (8–11 years and 11+ years levels open)

Hiring Locations: Bengaluru, Hyderabad, Mumbai, Noida, Gurugram (On-site)

Mandatory: ServiceNow CSM (Customer Service Management) and CSA (Certified System Administrator)

Role & Responsibilities

- Lead the technical solution across ServiceNow applications, instances, integrations and environments for insurance products on ServiceNow Financial Services Operations (FSO).
- Translate business requirements into technical designs across CSM, FSO, custom scoped applications, portals/workspaces and workflow automation.
- Design and build scripted logic, Flow Designer solutions, Playbooks, Integration Hub spokes, scripted REST APIs, data models, roles and ACLs.
- Decide when to use out-of-box configuration, scoped app development, Flow Designer, Integration Hub, UI Builder or controlled customization.
- Own code quality, security, performance, upgradeability, source-control strategy, release readiness and production validation.




- Perform impact analysis and peer reviews; resolve complex defects and performance issues; refactor legacy code and reduce technical debt.
- Support clones, patches, family upgrades, regression testing (ATF), releases and production incidents.
- Establish development standards, mentor developers and provide technical direction during critical releases and upgrades.

Preferred Candidate Profile

- 8+ years of hands-on ServiceNow design, configuration, development and implementation experience.
- Solid experience in Customer Service Management (CSM); FSO exposure is a strong plus.
- Strong JavaScript and Glide scripting; business rules, client scripts, UI policies, catalog items, forms, workflows and Flow Designer.
- API integrations, Integration Hub, data imports and transform maps.
- Sound understanding of roles, ACLs, secure development, performance and platform governance.
- Certifications – Mandatory: ServiceNow CSA and CSM. Preferred: CAD, CIS, micro-certifications in FSO, Playbooks, UI Builder, Now Assist / AI, ATF.
- Good to have: Insurance / financial services domain; Agile/DevOps, CI/CD; UI Builder, Service Portal, Workspaces; Now Assist / GenAI.
- Bachelor's or Master's degree in a relevant discipline.Role & responsibilities:

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Preferred candidate profile:

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📌 ServiceNow Lead Developer - CSM (Bengaluru)
🏢 Talent Toppers
📍 Bengaluru