Hiring for One of the topmost MNC!!

Role: Servicenow Business Analyst

Exp: 7+ YRS

Location: Hyderabad

Work mode: 5 Days work from office

Job Summary

We are looking for an experienced ServiceNow Business Analyst to work closely with business stakeholders, IT teams, product owners, and ServiceNow developers to understand business requirements and translate them into functional requirements and ServiceNow solutions.

The candidate should have a robust understanding of IT Service Management (ITSM), ServiceNow modules, business process analysis, requirement gathering, and Agile methodologies.

Roles & Responsibilities

- Gather and analyze business requirements from stakeholders.
- Conduct requirement-gathering sessions and stakeholder meetings.
- Understand and document As-Is and To-Be business processes.
- Prepare BRD, FRD, and functional requirement documents.
- Create user stories and acceptance criteria.
- Work on ServiceNow ITSM modules such as Incident, Problem, Change, Request,



and Knowledge Management.
- Analyze business processes and identify automation opportunities.
- Coordinate with ServiceNow developers and technical teams.
- Translate business requirements into functional specifications.
- Participate in Agile ceremonies, including sprint planning and daily stand-ups.
- Prepare process flow diagrams and functional documentation.
- Support ServiceNow configuration and implementation activities.
- Coordinate with QA teams for functional testing.
- Prepare UAT test scenarios and test cases.
- Conduct UAT sessions with business stakeholders.
- Track defects and coordinate with development teams for resolution

-- Thanks & Regards

Nikhil C

IT Staffing Analyst

Black and White Business Solutions Pvt.Ltd.

Bangalore,Karnataka,India.

[email protected]|www.blackwhite.in

📌 Servicenow Business Analyst (Hyderabad)
🏢 Black And White Business Solutions
📍 Hyderabad