Job highlights

- spare parts department to ensure timely availability of required components
- Experience in handling international clients preferred
- . Preferably in Electric Vehicles (EV) . ","Job_Opening_Name":"Service Support Engineer - Exports"," . .

":"Service Support Engineer - Exports" , "Is_Locked":false , "City":"Coimbatore" , "Industry":"EV" , "Job_Description":" **Key Responsibilities:
- Serve as the primary point of contact for customers service inquiries and technical support for dealer service teams .
- Address customer concerns, diagnose issues, and provide timely solutions or recommendations while maintaining smooth communication with dealers.
- Coordinate with International teams to ensure prompt and professional service support.
- Oversee and coordinate vehicle servicing, repairs, and preventive maintenance activities , ensuring timely and effective resolution of service issues.
- Maintain comprehensive service records and reports for all vehicles, including parts usage, service actions, and feedback from dealers.
- Diagnose and resolve complex mechanical and electrical issues in coordination with dealer service teams.
- Provide technical guidance and in office training to dealer service technicians on diagnostics, repair procedures, and maintenance practices.
- Assist in developing training materials, service manuals, SOPs ,



and other technical documentation to support high-quality service operations.
- Support the processing of warranty claims in accordance with company policies and coordinate with the spare parts department to ensure timely availability of required components.
- Gather and analyze feedback from dealers to identify recurring service issues and opportunities for product or service improvements.
- Collaborate with the Product Development team to share insights and contribute to continuous improvement initiatives.
- Prepare periodic service performance and customer satisfaction reports , highlighting key metrics and improvement areas.

Requirements

**Key Skills:
- Strong knowledge of electric vehicle systems (battery, drive train, controllers, etc.)
- Excellent diagnostic and troubleshooting skills.
- Customer-centric approach with excellent communication and interpersonal skills.
- Experience in handling international clients preferred.
- Proficiency in service documentation, CRM tools, and data analysis.
- Leadership ability to manage service teams and coordinate across departments. **Additional Requirements:
- Valid passport and willingness to travel **Domain Experience:
- Preferably in Electric Vehicles (EV) ","Job_Opening_Name":"Service Support Engineer - Exports","

📌 Service Support Engineer - Exports (Coimbatore)
🏢 Roots Multiclean
📍 Coimbatore