- Experience in revenue generation and preventive maintenance
- Manage complaint resolution, drive customer engagement, ensure timely maintenance and invoice processing
> Regular review of open complaints and ensure response time and its closure as per SLAs Achieve Revenue generation targets.
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> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.
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> Maintain Customer i-base hygiene and regularly update end user data in system To drive customer engagement and high CSI. Building solid relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.
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> Ensure timely submission processing of Invoices of Channel Partners, return of defective spares, warranty other claims settlement.
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> Competitors and market feedback on time to HQ.
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> System and process implementation at all channel partners
📌 Service Delivery Professional (New Delhi)
🏢 Blue Star
📍 New Delhi
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