We are seeking a dedicated and detail-oriented Service Coordinator to join our team in the Mumbai Region, Maharashtra. The ideal candidate will play a crucial role in ensuring effective coordination between various stakeholders, including channel partners and internal teams, to enhance service delivery and customer satisfaction. As a Service Coordinator, you will be responsible for managing the flow of information and resources between channel partners and the organization.

Your key responsibilities will include coordinating service requests, maintaining accurate records, and generating Management Information System (MIS) reports to track service performance. You will also be involved in channel management activities, ensuring that all partners are aligned with our service standards and objectives.

Key Responsibilities

- Coordinate with channel partners to facilitate service requests and ensure timely resolution of issues.
- Maintain and update service records and documentation to ensure accuracy and compliance.




- Generate and analyze MIS reports to monitor service performance and identify areas for improvement.
- Collaborate with internal teams to streamline processes and enhance service delivery.
- Assist in training and onboarding new channel partners to ensure they understand service protocols and expectations.

Required Skills

- Solid coordination and organizational skills.
- Proficiency in Excel and experience with MIS reporting.
- Knowledge of channel sales and management principles.
- Excellent communication and interpersonal skills to effectively liaise with various stakeholders.
- Ability to work independently and manage multiple tasks simultaneously. If you are passionate about service excellence and have a proven track record in coordination roles, we encourage you to apply for this exciting opportunity to contribute to our team's success.

This job is provided by Shine.com

📌 Service Coordinator (Thane)
🏢 SALEXI HR ADVISORY
📍 Thane