Job Purpose: The Service Coordinator plays a crucial role in coordinating and controlling daily service operations. This position involves working closely with channel partners to ensure timely allocation, execution, monitoring, and closure of assigned jobs and service requests.

Key Responsibilities: 1.

Channel Partner Coordination: Maintain regular communication with channel partners, coordinate daily work assignments and service requirements, develop and maintain strong working relationships with partners, and ensure adherence to agreed service standards and timelines.

- Work Allocation & Control: Receive service requests and allocate jobs to appropriate channel partners, monitor daily work progress and pending assignments, follow up on delayed or incomplete jobs, and ensure timely completion of assigned work. 3.

Service Operations: Coordinate between customers, internal teams, and channel partners, track service requests from initiation to closure, maintain daily MIS reports and operational records,



and verify service completion reports and supporting documents. 4.

Performance Monitoring: Monitor channel partner performance and productivity, track turnaround time (TAT), pending jobs, and service quality, and identify operational issues while recommending corrective actions.

- Customer & Internal Coordination: Handle service-related queries and escalations, provide regular status updates to management, and ensure customer satisfaction and smooth service delivery.

Required Skills: The ideal candidate should possess excellent communication and coordination skills, experience in handling channel partners or vendors, robust follow-up and work-monitoring abilities, proficiency in MS Excel and MIS reporting, problem-solving and multitasking skills, and the ability to manage multiple assignments simultaneously.

This job is provided by Shine.com

📌 Service Coordinator (Thane)
🏢 SALEXI HR ADVISORY
📍 Thane