Job highlights

- Foundational automotive knowledge and troubleshooting skills

- Greet customers, translate technical info, prepare estimates, coordinate workflow, provide status updates, and advise on warranties

Core Responsibilities

- Customer Greeting: Serves as the first point of contact, welcoming clients and listening to vehicle problems, noises, or maintenance requests.

- Translation of Information: Explains complex mechanical or technical terms from the mechanics into simple, transparent language for the customer.

- Estimates and Quotes: Prepares cost and labor estimates, writes formal repair orders, and calls clients for approval if extra work is discovered.

- Workflow Coordination: Schedules service appointments,



assigns or tracks jobs with technicians, and checks on parts availability.

- Status Updates: Keeps customers informed about repair progress, handles complaints, and reviews final bills when the car is picked up.

- Warranty Guidance: Advises clients on manufacturer warranties and coverage policies.

Key Skills Needed

- Strong customer service and interpersonal communication.

- Foundational automotive knowledge and troubleshooting understanding.

- Organization and multi-tasking to manage multiple repair orders at once

📌 Service Advisor (Balasore)
🏢 Raam Autobahn
📍 Balasore