Senior Manager US Healthcare Operations (Referral Management)

Designation: Senior Manager – Referral Management

Location: Turbhe, Navi Mumbai

Budget: Up to 15 LPA

Industry: BPO / KPO – US Healthcare

Work Mode: Work from Office

Job Overview

We are looking for an experienced Senior Manager – US Healthcare Operations to manage and lead operational delivery for US Healthcare processes.

The ideal candidate must have experience working with a BPO/KPO organization, managing US Healthcare operations, handling large teams, driving operational performance and managing client relationships.

Candidates from non-RCM US Healthcare processes are also welcome. Direct Referral Management or RCM experience is not mandatory.

Key Responsibilities

- Manage end-to-end US Healthcare operations within a BPO/KPO environment.
- Lead and manage large operational teams through managers and team leaders.
- Drive operational excellence, productivity, quality and SLA performance.
- Monitor KPIs, process metrics and operational performance.
- Handle client interactions, escalations and business reviews.
- Develop and implement process improvement initiatives.
- Ensure compliance with US Healthcare regulations and HIPAA guidelines.
- Manage workforce planning,



capacity utilization and resource allocation.
- Drive employee engagement, performance management and leadership development.
- Coordinate with internal stakeholders and US-based clients to ensure smooth service delivery.

Required Skills & Experience
- Mandatory experience in US Healthcare Operations.
- Must have worked with a BPO/KPO organization.
- Strong operations management and team-handling experience.
- Experience managing large teams and multiple levels of leadership.
- Robust knowledge of US Healthcare processes and workflows.
- Excellent client management and stakeholder communication skills.
- Experience handling operational KPIs, SLAs, productivity and quality metrics.
- Strong analytical and problem-solving skills.

Preferred Candidate Profile
- Candidates currently working as Senior Manager / Operations Manager / Process Manager in US Healthcare BPO/KPO companies.
- Candidates from RCM and non-RCM US Healthcare processes are eligible.
- Manager-level candidates with strong operational ownership and team management experience can also apply.

Budget: Up to 15 LPA Location: Turbhe, Navi Mumbai

Pls share ur cv to [email protected] OR whatsup (phone hidden)

📌 Senior Manager -Referral Management (Navi Mumbai)
🏢 T3Cogno
📍 Navi Mumbai