We are looking for enthusiastic and customer-focused Customer Support Executives to handle customer queries for different Lob's within CNX

- Department: Customer Service / Operations
- Employment Type: Full-Time
- Work Mode: Work From Office - (On-Site)
- Shift: Rotational Shifts / 2 days off

What you will do

- Handle inbound and outbound customer calls professionally.
- Understand customer concerns, identify issues, and provide accurate solutions.
- Assist customers with account-related queries, billing concerns, payments, and service-related issues.
- Maintain a high level of customer satisfaction through effective communication.
- Follow up with customers to ensure their concerns are resolved.
- Handle customer complaints with patience, empathy, and professionalism.
- Maintain accurate records of customer interactions in CRM systems.
- Escalate complex issues to the concerned departments whenever required.




- Achieve performance targets such as AHT, CSAT, FCR, and quality scores.
- Follow company policies, process guidelines, and quality standards.

Who we need

- Freshers and experienced candidates can apply, depending on the hiring requirement.
- Minimum qualification: 12th pass / Graduation
- Excellent English communication skills.
- Strong customer service and interpersonal skills.
- Valuable listening and problem-solving abilities.
- Ability to handle difficult and dissatisfied customers.
- Basic computer knowledge and CRM navigation.
- Good typing and multitasking skills.
- Ability to understand order management and payment-related queries.
- Willingness to work in rotational shifts.

📌 Senior Customer Service Advisor (Bengaluru)
🏢 Concentrix
📍 Bengaluru