- What we look for: . 2-5 years in customer support,ideally in financial services. Strong communication in Hindi and English. Valuable understanding of credit services.
Handle the queries that need more care and help the support team improve. You will resolve escalated customer issues, guide Customer Care Representatives, and make sure customers get honest, clear updates on their credit service, including when results take time or are not what they hoped.
What youll do
- Resolve escalated customer queries
- Coach Customer Care Representatives
- Review replies for accuracy and tone
- Spot recurring issues and suggest fixes
- Explain realistic expectations to upset customers
What we look for
- 2-5 years in customer support, ideally in financial services
- Strong communication in Hindi and English
- Good understanding of credit services
- Calm under pressure
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