- Bachelor's degree with 5+ years Salesforce and 2+ years Omni studio experience
- Monitor flows, manage incidents, support users, handle vulnerability and security, deploy releases, and load data
Role & responsibilities
Direct Responsibilities
- Monitor all the flows
- Incident management & monitoring
- Provide user support for the application
- Vulnerability management & security issues
- Manage the releases deployment
- Data loading
Technical Skills:
- Salesforce (+++)
- Omni studio (+)
- OpenCTI or Genesys integration (+)
- VCS: Git (+++)
- Webservices: HTTP/REST (+++), SOAP (++)
- Middleware: ActiveMQ(+), Kafka (++)
- CI / CD: Jenkins (++), GitLabCI (+) , Maven (+++)
- IDE: IntelliJ IDEA (++), Eclipse (+++), VSCode (+++)
Behavioral Skills:
- Ability to collaborate / Teamwork
- Adaptability
- Creativity & Innovation / Problem solving
- Ability to deliver / Results driven
- Ability to understand, explain and support change
Education Level: Bachelor Degree or equivalent Experience Level: Atleast 5 years in Salesforce and at least 2 years in Omni studio