Location: All Hexaware Locations

Notice Period: Immediate to 15 Days

Required Skills and Experience

- Overall 8+ years of experience in Business Analysis, Product Analysis, or Functional Consulting, including substantial experience in Salesforce initiatives.

- Hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud, with the ability to understand configuration concepts, data models, automation, security, and reporting.

- Demonstrated experience in translating complex business requirements into clear, testable user stories and acceptance criteria.

- Experience in process modeling, data mapping, requirements traceability, fit-gap analysis, impact analysis, and stakeholder facilitation.

- Experience supporting integrations, data migration, reconciliation, and cross-system business processes.

- Experience planning and coordinating UAT, managing defects, and validating end-to-end business outcomes.

- Knowledge of Agile/Scrum methodologies and backlog management tools such as Azure DevOps or equivalent platforms.

- Excellent written, verbal, and visual communication skills, with the ability to facilitate discussions across business and technical stakeholders.





- Ability to manage ambiguity, identify missing requirements, prioritize competing needs, and constructively challenge proposed solutions.

- Ability to work in a regulated enterprise setting with a focus on controls, data quality, compliance evidence, and operational supportability.

Preferred Qualifications

- Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent relevant experience.

- Salesforce certifications such as Administrator, Advanced Administrator, Business Analyst, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant.

- Experience in Financial Services, Investment Management, Banking, or other regulated industries.

- Experience with Salesforce Mobile capabilities, Microsoft 365/Outlook integration, marketing platforms, analytics tools, or enterprise data platforms.

- Familiarity with Agentforce, Data Cloud/Data 360, and human-in-the-loop business processes.

- Experience working with distributed business and technology teams, as well as external vendors.

📌 Salesforce Business Analyst (Ahmedabad)
🏢 Hexaware Technologies
📍 Ahmedabad