Company Description iBullCapital is a globally regulated brokerage firm, authorized by the FSC Mauritius, providing secure and seamless trading in Forex, Gold, Oil, and Indices via the MT5 platform. The company emphasizes trust, performance, and client fund security, supported by robust regulatory oversight.

The organization values reliability, customer-centric service, and innovation in online trading.

Role Description The Sales Support Team Lead is a full-time, hybrid role based in Ahmedabad, This role involves overseeing the sales support team, ensuring timely and accurate assistance to clients and internal sales representatives.

The Team

Lead will coordinate daily workflows, monitor performance, and support the team in achieving customer satisfaction and sales targets.

Key responsibilities include handling escalated client queries, optimizing processes for lead management and follow-ups, preparing sales reports, and collaborating with sales and operations teams to improve service quality. The role also requires coaching team members, implementing best practices in customer service,



and contributing to continuous improvement initiatives in line with iBullCapital’s standards.

Qualifications

- Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
- Demonstrated Team Management experience, with the ability to lead, mentor, and coordinate a high-performing support team.
- Excellent Communication skills, both verbal and written, to handle client interactions and internal collaboration.
- Sales-oriented mindset with experience supporting or driving Sales activities in a brokerage, financial services, or similar environment.
- Relevant experience in trading, brokerage, or financial services is highly beneficial.
- Ability to analyze performance metrics and prepare clear, actionable reports.
- Comfort with CRM systems, ticketing tools, and standard office software.
- Robust problem-solving skills, attention to detail, and ability to work effectively in Ahmedabad.
- Bachelor’s degree (Any) or a related field preferred, or equivalent professional experience.

📌 Sales Support Team Lead (Ahmedabad)
🏢 iBullCapital
📍 Ahmedabad