AREAS OF RESPONSIBLITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radissons overall mission, vision values and strategies

Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments

Develops data and recommends programs to meet clients' needs

Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

Solicits files on a timely basis to confirm business

Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit current business

Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels

Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

Communicates clients' requests to all departments in an effective and timely manner

Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team

Assists with the completion of monthly booking report(s)

Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Yes I Can!

experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy,



finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

Keep Manager promptly and fully informed of all problems or unusual matters of significance

Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

At all times projects a favourable image of the Hotel to the public

Perform other duties as requested by the General Manager or Director of Sales and Marketing

Requirements

Minimum one three years hotel sales experience

Local market knowledge preferred

High school diploma required, bachelors degree preferred

Experience managing to brand standards

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

General knowledge of contract laws

Proficient computer skills including Microsoft Office suite

Strong verbal and written communication skills

Strong negotiation skills

Ability to travel

Skills sales

Sales and Catering

📌 Sales Manager (Bengaluru)
🏢 Radisson Hotel Group
📍 Bengaluru