Job highlights

- 1-4 years sales coordination or inside sales experience with robust follow-through and systems discipline

- Coordinate appointments, follow-ups, document tracking, CRM maintenance, and support sales consultants to increase selling time

- Bachelor's degree or relevant diploma required

The Mandate

Protect Design &

- Sales Consultant capacity by owning calling, scheduling, follow-up administration, document chasing and coordination work that does not require senior consultative selling.

What You Will Own

- Confirm appointments/reminders/follow-ups.

- Coordinate floor plans, measurements and basic inputs.

- Maintain action lists and CRM hygiene under consultant ownership.

- Schedule design reviews and internal inputs.

- Track pending customer/internal documents.

- Support event lead capture/routing.

What Success Looks Like

- Consultants spend more time on discovery/design/closure.

- Fewer missed callbacks, appointments and document gaps.

- Cleaner CRM and faster action movement.

- Better responsiveness without creating a junior sales hierarchy.

Success Measures

- Appointment show rate

- Follow-up SLA

- Selling time released

- CRM completeness

- Action ageing

The First 12 Months

- Define clean coordinator/consultant handoff.

- Reduce admin time per consultant.

- Eliminate missed follow-ups.

- Build scripts/checklists.

Decision Rights &

- Interfaces





- Coordinates but does not own commercial relationship or negotiate price.

- Consultant remains accountable for stage, proposition and closure.

Key interfaces: Consultants • Store Head • CRM • Order Desk

Who Will Thrive Here

- 1-4 years sales coordination/customer support/inside sales.

- Strong follow-through and systems discipline.

- Reliable, organized, customer-friendly, fast.

Skills &

- Leadership DNA

Functional / technical

- Order-to-service process control and exception management

- Planning/capacity/quality or field-delivery methods relevant to role

- Root-cause analysis, standard work and operational data

Business / commercial

- Cost, margin, working-capital and customer-promise awareness

- Cross-functional handoff design

- Vendor/contractor economics and performance

Leadership / behavioral

- Calm operational ownership

- Fact-based escalation

- Discipline without bureaucracy

Experience &

- Qualifications

- Bachelor's degree or relevant professional/diploma qualification appropriate to the role; equivalent proven

experience may substitute for frontline/specialist positions.

- Evidence of work should be tested through a role-relevant case, work sample, portfolio or structured problem-

solving discussion rather than credentials alone.

📌 Sales Coordinator (Surat)
🏢 WOW Softech
📍 Surat