Job highlights

- Required Skills and Qualifications: . Any graduate degree
- relevant healthcare revenue cycle experience is preferred. . 1-3 years of experience in RCM patient calling,medical billing,patient financial services,or healthcare collections. . Good verbal communication skills in English

We are looking for an experienced RCM Patient Calling Executive to handle patient communication related to outstanding medical bills, payment follow-ups, insurance balances, and account inquiries. The candidate will contact patients, explain their financial responsibilities, resolve billing-related queries, and facilitate timely collections while maintaining professionalism and patient confidentiality.

Key Responsibilities

- Make outbound calls to patients regarding outstanding medical bills, unpaid balances, and pending payments.
- Handle inbound patient calls related to medical billing inquiries, payment status, and account statements.
- Explain patient financial responsibility, including copayments, deductibles, coinsurance, and self-pay balances.
- Follow up with patients to arrange payments and discuss payment plans as per company policy.
- Review patient account details and billing information before making calls.
- Provide clarification on billing statements and explain charges based on available account information.
- Identify billing discrepancies and coordinate with billing, insurance, and accounts receivable teams for resolution.
- Document all patient interactions, call outcomes, payment commitments, and follow-up actions in the billing system.
- Follow up on promised payments and maintain accurate account notes.
- Escalate complex billing disputes, insurance-related concerns,



and unresolved patient queries to the appropriate team.
- Adhere to client-specific workflows, call quality standards, and applicable healthcare privacy and debt-collection regulations.
- Meet daily productivity, collection, quality, and compliance targets.

Required Skills and Qualifications
- Any graduate degree; relevant healthcare revenue cycle experience is preferred.
- 1-3 years of experience in RCM patient calling, medical billing, patient financial services, or healthcare collections.
- Good verbal communication skills in English; knowledge of additional languages is an advantage.
- Basic understanding of medical billing terminology and patient financial responsibility.
- Familiarity with copayments, deductibles, coinsurance, self-pay balances, and outstanding accounts receivable.
- Experience using billing software, patient accounting systems, CRM tools, or practice management systems.
- Solid negotiation, active listening, and problem-solving skills.
- Ability to handle patient objections and billing disputes professionally.
- Good documentation skills and attention to detail.

Ideal Candidate The ideal candidate should have prior experience in RCM patient calling or medical billing collections, a clear understanding of patient financial responsibility, and the ability to communicate billing information accurately and empathetically while meeting productivity and quality targets.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 RCM Patient Calling Executive (Chennai)
🏢 Shoreline Healthcare Technologies
📍 Chennai